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Shipping Policy

Domestic Shipping

Our standard shipping option is with UPS SurePost. Delivery time is typically within 5-7 business days. All items that are in stock will ship out within 3 business days. Items that are made to order will ship within 2 weeks. If you require a different carrier, send us an email at mercysupplyco@gmail.com, additional charges may apply.

*All packages are shipped WITHOUT Insurance or Signature required

*P.O. Box and military addresses will ship out USPS Priority Mail.

International Shipping

International orders will ship USPS Priority Mail International. Not all countries can provide tracking information once the package leaves the United Sates. Typical delivery time is between 6-10 business days. This can vary if there are delays in customs. The customer is responsible for any duties charges or international customs service fees.

Lost, Stolen or Undelivered Packages

If a tracking number is marked as “Undelivered” by UPS or USPS, we will replace the item. For items that are out of stock we will issue a store credit for the full amount of the invoice. If the tracking number is marked as “Delivered” by UPS or USPS but you did not receive the package, we cannot be held liable for the missing package. (Example: Stolen off porch.) It’s best to contact the carrier if this happens.

Requesting Insurance or Signature Upon Delivery

If you’d like to request insurance on the package or a Signature upon delivery, please add that request in the “comments” section during checkout or email us at: mercysupplyco@gmail.com. Additional charges may apply.

If you have any questions or concerns, please don’t hesitate to call: 616-780-0350